We review every form submission and generally respond within five (5) business days, depending on the type and volume of requests.

Some submissions, such as general feedback or suggestions, may not require follow-up and may not receive a direct response. If you would like a reply, please be sure to request a follow-up in your message and include your contact information when completing the form.

Accessibility concerns or complaints require a more detailed review and investigation, and responses may take up to thirty (30) days. You may also contact us by physical mail. Please address your letter to DASH and include ATTN: Customer Service Team on the envelope to help ensure it is routed correctly.